- Unopened and unused products in original packaging may be returned within 30 days of receipt at the sender’s expense for return shipping.
- Other returns will not be accepted unless your order was incorrect or arrived damaged.
- Custom orders, including bulk/wholesale purchases subject to a Minimum Order Quantity (MOQ) are final sale unless deemed DOA or defective.
- Smoker’s Emporium will never charge “restocking fees”.
- To initiate a return, contact: email@example.com
- If an order arrives damaged or incorrect, email us within 3 calendar days of receipt at: firstname.lastname@example.org
- Please provide a description and 2-3 pictures of the damaged products.
- If you are entitled to a replacement, our Incident Management Team will personally handle your request within 24hrs.
- If you are entitled to a refund, one will be sent to you within 72hrs.
- All product warranties are handled directly by the manufacturer.
- All products sold include a full manufacturer's warranty.
- If you require the assistance of the manufacturer or have questions relating to your warranty, please email email@example.com