We will be closed from May 14 - May 28, 2024 for our annual product refresh. Checkout is disabled and no orders can be placed at this time.

Return Policy


RETURN POLICY

  • Unopened and unused products in original packaging may be returned within 30 days of receipt at the sender’s expense for return shipping.
  • Other returns will not be accepted unless your order was incorrect or arrived damaged.
  • Custom orders, including bulk/wholesale purchases subject to a Minimum Order Quantity (MOQ) are final sale unless deemed DOA or defective. 
  • Smoker’s Emporium reserves the right to implement “restocking fees” on a case by case basis.
  • To initiate a return, contact: returns@smokersemporium.ca

DAMAGED PRODUCTS

  • If an order arrives damaged, please email us within 14 calendar days of delivery at: support@smokersemporium.ca
  • Please provide a description and 3 or more pictures of the damaged products. Video documentation can also be sent if warranted.
  • If you are entitled to a replacement, our Incident Management Team will personally handle your request within 24hrs.
  • If you are entitled to a refund, one will be sent to you within 72hrs.

PRODUCT WARRANTIES

  • All product warranties are handled directly by the manufacturer.
  • All products sold include a full manufacturer's warranty.
  • If you require the assistance of the manufacturer or have questions relating to your warranty, please email support@smokersemporium.ca